Privacy Policy

1. Who We Are

True Guard Renovation & Maintenance Services LLC (“True Guard”, “we”, “us”) is a property renovation and maintenance company registered in Dubai, UAE. Our registered office is at The Binary by Omniyat, Business Bay, Dubai, UAE.

For any privacy-related queries, contact us at: info@trueguardms.ae

2. Information We Collect

We collect personal information only when you voluntarily provide it to us through:

• Quote request forms — name, phone number, email address, service area, and any notes you include.
• WhatsApp inquiries — your WhatsApp number and the content of your messages to our business number.
• Project photo uploads — images of your property or the issue you would like us to address. These are shared only with the technicians or renovation team assigned to your job.
• Direct contact — phone calls, emails, or walk-in visits to our office.

3. How We Use Your Information

We use the information you provide solely to:

• Prepare and deliver a quote for requested services
• Coordinate and schedule technician or renovation team visits
• Communicate updates about your job or project status
• Follow up after service delivery to ensure your satisfaction
• Send relevant service reminders (AMC contract holders only)

We do not use your data for unsolicited marketing, and we do not sell, rent, or share your personal information with third parties for commercial purposes.

4. Data Sharing

Your information may be shared only with:

• True Guard technicians and coordinators — only the details necessary to complete your job or project.
• Service providers — tools like WhatsApp Business (Meta), email providers, or scheduling software that we use to communicate with you.
• Legal authorities — if required by UAE law or a valid court order.

5. Data Retention

We retain your personal information for as long as needed to fulfil the service, or for AMC and renovation contract holders, for the duration of the contract plus two years. You may request deletion of your data at any time by emailing us.

6. Your Rights

Under UAE data protection principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent to communications at any time

To exercise any of these rights, please contact us at info@trueguardms.ae.

7. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our staff are trained to handle customer data with confidentiality.

8. Cookies

This website does not use tracking cookies. We do not use advertising pixels, analytics scripts that identify individuals, or any cross-site tracking technologies.

9. Children’s Privacy

Our services are intended for property owners, tenants, and business operators aged 18 and above. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at this page. Significant changes will be communicated via our website or by email to active customers.

11. Contact Us

For any questions about this Privacy Policy or our data practices:

• Email: info@trueguardms.ae
• Phone: +971 58 103 4545
• Address: The Binary by Omniyat, Business Bay, Dubai, UAE